Refund Policy
Last updated: November 5, 2026
This Refund Policy explains how charges and refunds work for Superstorm. It is part of our Terms of Service. Payments are processed by our payment provider, which acts as our reseller and merchant of record, so refunds are paid through it.
1. How we charge
- Free: one copilot and 300 answers a month, with no charge and no card needed. An answer is a message one of your users sends that the copilot answers.
- Paid: you pay per answer past the free ones each month, so the cost grows with how much your users use the copilot. The AI is included in that price.
- When: we charge once a month, on the day you added your card, for the answers since the last charge, so you never pay in advance for time you haven't used.
Paid plans aren't available yet, so nothing is charged today; current prices are on our pricing page. Each charge comes with a receipt from our payment provider.
2. Refunds
Ask within fourteen (14) days of a charge and we will refund it in full. You don't need to give a reason, though it helps us to know, for example a charge that shouldn't have applied, a duplicate charge, or that Superstorm wasn't right for you.
After fourteen (14) days, charges are final, except where our Terms of Service provide for a refund: when we materially reduce the Service's functionality (Section 1.3), or when we end your plan for our convenience (Section 3.4(c)). We may also refund in other cases at our discretion.
3. How to ask
Email support@superstorm.ai with your company and the date or receipt number of the charge. You can also contact our payment provider through the link on your receipt.
4. How refunds are paid
Approved refunds are paid by our payment provider to the payment method used for the charge, in the currency of the charge. They usually arrive within five (5) to ten (10) business days, depending on your bank. Any tax collected on a refunded charge is refunded with it.
5. Stopping and cancelling
You can stop at any time by removing your copilots from Superstorm. Billing stops from that moment, with no cancellation fee. Use before then is charged on your next billing date, and can be refunded under Section 2. Removing a copilot doesn't delete your account: to close it, write to us as described in our Privacy Policy.
Plans with a minimum commitment, which exist only by separate written agreement, follow the terms of that agreement.
6. Chargebacks
If you think a charge is wrong, please contact us first: we will fix it faster than a card dispute. If a chargeback is filed, we may pause the account involved until it is resolved.
7. Your rights
This policy doesn't limit any rights you have under the consumer protection law that applies to you, or under our payment provider's buyer terms.
8. Changes
We may update this policy. Changes apply to charges made after the "Last updated" date above.